Remove the Google account from the device and carry out the factory reset again. Solution Provide the previously configured Google account credentials and reset the device. Select the folder that contains the emails - usually "Inbox" - then select the "Import items into the current folder" option and click "Finish" to start recovering the emails. This error message can occur if the pre-configured Google account has not been removed from the device before the factory reset. Select the "Replace duplicates with items imported" option, if it's not already selected, and click "Next." If you find multiple PST files, import the newest file. This file can have a different name if you've backed up your emails and selected a different name. Select the "Outlook.pst" file and click "Open" to open it in Microsoft Outlook 2010. Select the system drive - "C:", for example - then open the "Users" folder, select your user, open the "My Documents" folder, then locate and open the "Outlook Files" folder.
Select "Outlook Data File (.pst)" in the "Select a File to Import From" box and click "Next."Ĭlick "Browse" to use the file browser to select the PST file. Select "Import from another program or file" in the "Choose an Action to Perform" box and click "Next." Click "Import" in the right pane to open the Import and Export Wizard window.
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